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SPC Workout for the Office (Basic SPC) Course Outline -- 3 Units Course Description SPC Workout is a comprehensive web-based training course for office and service environments that makes understanding and applying statistical process control concepts easy. Course Length The estimated time to complete the course is 6 hours however the amount of time a learner spends on the course is learner controlled and is therefore variable. Course Objectives Upon completing this course, learners should be prepared to: • Better understand variation including patterns and measures of variation. • Monitor and control variation with variable and attribute control charts. • Describe basic process capability concepts and the importance of capability when using control charts. Target Audience Employees and managers in office and service environments who will be using statistical methods in their jobs. Those who are in direct manufacturing or manufacturing management roles may also want to consider the Manufacturing Version. Unit 1 - Statistics Primer Lesson 1: Introduction to Variation · What variation is and why it is a problem in any process. Lesson 2: Measuring Variation · Using a histogram to show the variation in a process. Lesson 3: Patterns of Variation · Types of patterns of variation, what they tell you, and what to do about them. Lesson 4: Measures of Variation · Statistical measures of variation: mean, range, and standard deviation. Lesson 5: Normal Curve · Properties of the normal curve and the 68-95-99.7 Rule. Lesson 6: Stability · The importance of a stable process. Challenge: An assessment of the learner's progress in this unit. Unit 2 - Control Chart Basics Lesson 1: What are Control Charts? · What control charts are and why they are used. Lesson 2: What a Control Chart Looks Like · Common elements of all control charts. Lesson 3: Interpreting Control Charts & Taking Action · Out-of-control patterns and what to do when they occur. Lesson 4: Types of Control Charts · Variable and attribute control charts: Which do you use when? Lesson 5: Using Variable Control Charts · Calculating and plotting data and interpreting variable-data charts. Lesson 6: Using Attribute Control Charts · Calculating and plotting data and interpreting attribute-data charts. Challenge: An assessment of the learner's progress in this unit. Unit 3 - Process Capability Basics Lesson 1: What is Process Capability? · What process capability means and why it is important. Lesson 2: Measuring Process Capability · The capability ratio, process capability index, and Cpk. · Process performance indices, Ppk and Pp. Challenge: An assessment of the learner's progress in this unit. |