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Six Sigma Start-Up (Six Sigma Overview) Course Outline -- 3 Units

Section 1 - Six Sigma Environment
Philosophy
·          Improve Profitability
·          Be Customer Focused
·          Measure Outcomes
·          Focus on Prevention
·          Reduce Variation
Key Concepts
·          Use Data
·          Track DPMOs
·          Understand COQ
·          Focus on CTQ Elements
·          Use Facilitation as Applied Training
·          Assure an Acceptable ROI is Achieved
·          Link Performance & Rewards

Section 2 - Six Sigma Tools
Statistical Tools
·          SPC
·          Process Capability
·          Measurement System Analysis
·          Statistical Analysis
·          Design of Experiments
Process Mapping Tools
·          Flowcharts
·          Workflow Diagrams
·          Brown Paper Flows
Data Display Tools
·          Pie Chart
·          Bar Graph
·          Histogram
·          Pareto Analysis
·          Scatter Diagram
·          Trend Chart
·          Concentration Diagram
Problem-Solving Tools
·          Team Problem-Solving Process
·          Cause & Effect Diagram
·          Brainstorming
·          PERT Chart
·          Gantt Chart
Root Cause Analysis Tools
·          5-Whys
·          What Is-What Isn’t Analysis
·          Timeline Analysis
·          Fault Tree Analysis
Process Improvement Tools
·          Failure Mode and Effects Analysis (FMEA)
·          Mistake-Proofing (Poka Yoke Techniques)
·          5Ss: Workplace Organization
·          Total Productive Maintenance (TPM)
·          Set-up Reduction (SMED)
Product-Process Interaction Tools
·          Quality Function Deployment QFD)
·          DFX (Design for Assembly/Manufacturability/Environment)
·          Failure Mode & Effects Analysis (FMEA)
·          Design of Experiments (DOE)
Decision-Making Aides
·          Test of Significance
·          Musts & Wants
·          Nominal Group Technique and Voting & Ranking
Lean Thinking Tools
·          Workflow Analysis
·          One-Piece Flow
·          Kanbans
·          TAKT Time
·          Set-up Reduction

Section 3 - Six Sigma Infrastructure
 Organization
·          Leadership Team
·          Mentors & Coaches
·          Black Belts
·          Teams & Projects
·          DMAIC vs. DMADV Models
·          Roll-Out
Support System
·          Boundaries of Freedom
·          Best Practices Forum
·          Teamwork & Conflict Resolution
·          Visual Factory
·          Recognition
Managing Projects
·          Sources of Project Identification
·          Project Selection
·          Project Reviews
·          Project Solutions
Training Model
·          Basic, Intermediate, & Advanced Tools
·          Training Methods
·          Training Plan
·          Facilitation
·          Resources
Metrics
·          DPMOs
·          Baseline & Trends
·          Balanced Scorecard
·          Benchmarks
Performance and Rewards
·          Recognition vs. Rewards
·          Compensation & Performance
Challenge – An assessment of the learner’s progress