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Mapping Office Workflows -- 5 Lessons Mapping Office Workflows helps office workers create and study visual representations of processes that they work in. There are many mapping techniques and each can unveil a different aspect of the workflow. By "seeing" the process from different angles, solutions to nagging problems or convoluted workflows can be easier to see and fix. About This Course This course teaches people who work in an office environment how to map the processes they work in, step-by-step using techniques including Brown-Paper Flows, Workflow Diagrams, Flowcharts and Value Stream Maps. Course Objectives The objectives of the Mapping Office Workflows course are for the learner to: 1. Define the bounds of a workflow. 2. Use a variety of process (workflow) mapping techniques. 3. Identity hand-offs, disconnects, incomplete communication and rework loops as non-value-adding components (or waste.) 4. Plan improvements to workflows. 5. Consider a move from batch processing to continuous (or one-piece) flow. Intended Audience All employees who will be involved in office productivity and quality improvement efforts. Time to Complete Approximately 2 hours Why Does My Company Need This Training Program? If your company is working to improve quality and productivity, this course will help introduce everyone in your office how to use basic workflow techniques to map out the processes they work in to help uncover problems in the process. Mapping Office Workflows Lesson 1 - Overview of Workflows - What's a workflow? - Why map workflows? - Mapping methods - Which methods unearth what? Lesson 2 - Brown Paper Flows - Why a brown paper flow? - Constructing brown paper flows Lesson 3 - Workflow Diagrams - Brown paper flows compared to workflow diagrams - Construction a workflow diagram - Analyzing a workflow diagram Lesson 4 - Flowcharts - How flowcharts compliment workflow diagrams - Why flowchart a process - Types of flowcharts - Constructing flowcharts Lesson 5 - Value Stream Mapping - What is a value stream map? - Value stream mapping icons - Current state maps and future state maps - Making the future state map a reality Challenge (Course Test) - An assessment of the understanding of the body of knowledge. |