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DMAIC Problem-Solving Course Outline -- 2 Units Unit 1 - Getting Started Lesson 1: Becoming Aware of a Problem. · Ways to recognize indications of problems. · Ideas to help decide which problems to work on first. Lesson 2: Why Use a Structured Problem-Solving Process? · How a formal problem-solving approach can improve the effectiveness of the whole organization. · Building a common problem-solving language. Lesson 3: Do You Need a Team? · Five questions to determine which problems need a team and which problems one person working alone can effectively handle. Lesson 4: The Importance of Data. · How data leads to information and information points the way to knowledge. · Subjective versus objective data. · Attribute data versus variable data. · Using data to infer and make judgments. Lesson 5: Overview of Different Problem-Solving Models. · 8-Discipline Problem-Solving Model. · DMAIC Project Cycle. · Xerox Problem-Solving Process. · Boeing Process Flow for Working Projects. · A generic Six-Step Problem-Solving Model. Challenge: An assessment of the learner's progress in this unit. Unit 2 - DMAIC Project Cycle Lesson 1: Define. · Establishing a project (problem-solving) team and getting the team started up. · Developing the Problem Statement. Lesson 2: Measure. · Setting up the measurement systems so that the appropriate data needed to determine the root cause of the problem can be collected. Lesson 3: Analyze. · Using a systematic approach to collect, display, and analyze data to identify the root cause(s). · Verifying that the cause identified is truly the root cause. · Identifying a solution to attack the root cause and correct the problem. Lesson 4: Improve. · Executing the problem solution. · Developing simple and complex action plans. · Using Gantt and PERT Charts to plan the implementation and monitor progress. Lesson 5: Control · Finishing the job to ensure the problem does not come back. · Ensuring training, audit practices, and knowledge transfer are completed. Challenge: An assessment of the learner's progress in this unit. |