opStrat Solutions Championing your Journey to Excellence |
Navigation: Home >> Skills Development >> Online Training >> Certificate Courses >> 8D Problem Solving Course Outline |
|
8D Problem Solving Course Outline -- 2 Units Unit 1 - Getting Started Lesson 1: Becoming Aware of a Problem. · Ways to recognize indications of problems. · Ideas to help decide which problems to work on first. Lesson 2: Why Use a Structured Problem-Solving Process? · How a formal problem-solving approach can improve the effectiveness of the whole organization. · Building a common problem-solving language. Lesson 3: Do You Need a Team? · Five questions to determine which problems need a team and which problems one person working alone can effectively handle. Lesson 4: The Importance of Data. · How data leads to information and information points the way to knowledge. · Subjective versus objective data. · Attribute data versus variable data. · Using data to infer and make judgments. Lesson 5: Overview of Different Problem-Solving Models. · 8-Discipline Problem-Solving Model. · DMAIC Project Cycle. · Xerox Problem-Solving Process. · Boeing Process Flow for Working Projects. · A generic Six-Step Problem-Solving Model. Challenge: An assessment of the learner's progress in this unit. Unit 2 - 8-Discipline Process Lesson 1: Use a Team Approach. · Establishing team membership, roles of the members, boundaries of freedom for the team, and getting the team started up. Lesson 2: Describe the Problem. · Developing the Problem Statement. Lesson 3: Interim Containment. · Designing and putting temporary measures into place and verifying that they are working. Lesson 4: Define the Root Causes. · Using a systematic approach to collect, display, and analyze data to identify the root cause(s). · Verifying that the cause identified is truly the root cause. Lesson 5: Develop Solutions. · Finding a solution to attack the root cause and correct the problem. · Using mistake-proofing techniques. Lesson 6: Implement the Solution. · Developing simple and complex action plans. · Using Gantt and PERT Charts to plan the implementation and monitor progress. Lesson 7: Prevent Recurrence. · Finishing the job to ensure the problem does not come back. · Ensuring training, audit practices, and knowledge transfer are completed. Lesson 8: Congratulate the Team. · Providing recognition for the problem-solving team. · Ensuring the problem-solving team recognizes those that have assisted them. Challenge: An assessment of the learner's progress in this unit. |